Gemba Visiting
Opinions and Sharing
觀察與聆聽
Manage Co-use
Co-Use
Sequential Form of Co-Use
Simultaneous Form of Co-Use
地鐵車廂內有多個乘客群:
Everyday riders, Tranvellers, Wheel-chaired
共同目的:暢通通路
對立需求
Supplier vs. Customer (Product vs. Money)
社會層面使用的持份者 (stakeholders)
使用的需要 vs. 沒有使用的需要
customers and society will buy happily. Quality must come first.
共同使用地球資源! green product
Environmnet, Earth, Society
most economical, most useful
共融、自律
製造商與顧客 顧及我們的社會與地球 (環境)
Co-use,sharing
Fitness for use
list for Fitness for Use
How will this product be used?
What will be the environment for use?
Catherine Y.P., Kwai-Sang Chin, Candace Chan, and Wkok L. Tsui (2019)
An Analysis of Passengers' Ride Needs of Urban Transit Services: Application of Qualty Function Deployment
https://link.springer.com/content/pdf/10.1186%2Fs40887-019-0033-9.pdf