1 | Introduction (簡介) |
2 | Instructions for use (使用說明) |
2.1 | Definition of process audit (過程稽核的定義) |
2.2 | Area of application for a process audit (過程稽核的應用領域) |
2.3 | Classification process audit – Potential analysis (過程稽核分類 - 潛能分析) |
2.4 | Identification of process risks (risk analysis) (過程風險的識別 (風險分析)) |
3 | Requirements for process auditors (過程稽核的要求) |
3.1 | Auditor qualification (稽核員資格) |
3.1.1 | Internal process auditors (內部過程稽核員) |
3.1.2 | Supplier auditor (供應者稽核) |
3.1.3 | Process auditing as an external service auditor (擔任過程稽核的外部服務稽核員) |
3.2 | Code of conduct for auditors (稽核員職業守則) |
4 | Audit process (稽核過程) |
4.1 | Audit programme (稽核方案) |
4.2 | Audit request (稽核申請) |
4.3 | Audit preparation (稽核準備) |
4.4 | Conducting the audit (稽核的執行) |
4.5 | Evaluation (評估) |
4.6 | Presentation of results (結果的簡報) |
4.7 | Follow up and closure (跟催與結案) |
5 | Potential Analysis (P1) (潛能分析 (P1)) |
5.1 | Definition of potential analysis (潛能分析的定義) |
5.2 | Requirements (要求) |
5.3 | Preparation (準備) |
5.4 | Operational sequence of a potential analysis (潛能分析的運作次序) |
5.5 | Evaluation of a potential analysis (潛能分析的評估) |
5.6 | Follow-up activities after contract award (合約生效後的跟催活動) |
6 | Evaluating a process audit for material products (務料產品過程稽核的評估) |
6.1 | Evaluation of the individual questions (個別問題的評估) |
6.2 | Detailed Evaluation and downgrading rules (詳細評估與降級規則) |
6.3 | Overall level of compliance and downgrading rules (整體符合性等級與降級規則) |
6.4 | Evaluation of Product Groups (產品群組的評估) |
6.5 | Using the questionnaire (Process elements P2 to P7) |
7 | Questionnaire (問卷) |
7.1 | Questionnaire (問卷) |
7.2 | Project management (P2) (專案管理 (P2)) |
7.3 | Planning the product and process development (P3) (產品與過程發展的規劃 (P3)) |
7.4 | Implementation of the product and process development (P4) (產品與過程發展的執行 (P4)) |
7.5 | Supplier management (P5) (供應者管理 (P5)) |
7.6 | Process analysis production (P6) (過程分析生產 (P6)) |
7.7 | Customer care, customer satisfaction, service (P7) (顧客關懷、顧客滿意度、服務 (P7)) |
8 | Process audit services (服務過程稽核) |
8.1 | Overview questionnaire for services (服務整體問卷) |
8.2 | Project management (D2) (專案管理 (D2)) |
8.3 | Planning of the service development (D3) (服務發展的規劃 (D3)) |
8.4 | Implementation of the service / service development (D4) (服務/服務發展的實施 (D4)) |
8.5 | Supplier Management (D5) (供應者管理 (D5)) |
8.6 | Providing the Service (D6) (服務提供 (D6)) |
8.7 | Customer care, customer satisfaction, service (D7) (顧客關懷、顧客滿意度、服務 (D7)) |
8.8 | Application and evaluation of process audit for services (服務業過程稽核的應用與評估) |
8.8.1 | Evaluation of the individual questions (個別問題的評估) |
8.8.2 | Detailed evaluation and downgrading rules (詳細評估與降級規則) |
8.8.3 | Overall level of performance (整體績效等級) |
9 | Assessment forms (評鑑表單) |
9.1 | Process audit for material products (務料產品的過程稽核) |
9.2 | Potential analysis (P1) as an extract from the VDA questionnaire (從 VDA 問卷萃取一部芬的潛能分析 (P1)) |
10 | Best practice / lesson learned (最佳實務/學習心得) |
10.1 | Example of a supplier self-assessment (供應者自我評鑑的範例) |
10.2 | Knowledge database (知識資料庫) |
11 | Glossary (詞彙) |
11.1 | Terms and definiton (名詞與定義) |
11.2 | List of abbreviations (縮寫字清單) |
12 | Downloads (下載) |
13 | Overview Matrix (全貌矩陣) |